Don't be like this company
Posted: Wed Jan 22, 2025 9:03 am
You are about to learn the story of Inácio, a hard-working man looking for a solution to a problem that plagued his daily routine: constant instability on his internet. When he contacted the customer service center, he had a very unpleasant experience.
Inácio is an accountant who works from home, meaning that if the internet doesn't work, his performance suffers. Determined to resolve this issue, he decided to contact the service provider. However, since he was already familiar with the quality of customer service there, he knew that the process wouldn't be easy.
meme flork smiling and holding a coffee to prepare to call customer service center
So, we invite you to follow this saga and do as Ignatius did, who took his coffee and lit a candle to begin his pilgrimage towards solving the problem.
Are you ready to experience this drama with a happy ending?
Let's go!
Attempt #1 to solve the problem
Armed with patience and hope, Inácio called the customer service sri lanka mobile phone number department of his internet provider. For about 5 minutes, he listened to the annoying music of the waiting line, until he was answered by operator João, who requested his registration data, quoted the protocol number and, finally, asked the reason for the call. As expected, operator João said that he could not resolve the issue and, therefore, the customer would be forwarded to another department.
flork meme with expression of frustration due to bad experience with customer service center
When he was answered by the second operator, named Cláudio, Inácio had to provide his details and problem again.
At this point, our friend thought his issue was about to be resolved, until… guess what? The call was disconnected!
Attempt #2: breathe, inhale, don't freak out!
Inácio took a deep breath and called again, but he had to start all over again: he waited in line, received a new protocol number, provided his details and explained the problem he was experiencing, only to be transferred to another department and have to repeat the whole process. That loop that you have probably already experienced.
flork meme with angry expression because of bad experience with customer service center
He kept trying to solve the problem, but each attendant seemed to treat his problem as if it were the first time they had heard about it. Inácio's frustration grew with each passing moment, as he found himself trapped in the maze of the customer service center, being thrown from one department to another. Finally, he found a way out and was able to schedule in-person technical assistance, as it was determined that his modem needed to be replaced.
Phew! What an unpleasant experience! At one point, Inácio even considered canceling his plan, but just thinking about going through this maze again, he decided to leave it for another time. One thing is certain: he will not recommend this company to anyone.
Situations like the one Inácio went through are irritating and many customers face them on a daily basis. In addition to the frustration and waste of time for the consumer, the image of the service provider is damaged. This happens because companies with high call demand do not use tools that help organize contact center data and calls.
But what if we told you that there is a solution that makes this experience much more pleasant? The Evolux CX could make all the difference in the service provided to our beloved character, Inácio.
With Evolux CX technology, the history of calls made by the customer is recorded and stored. Therefore, when the customer needs to contact you again, all the information is already available to the operator who will assist them.
Just imagine how much easier this makes the customer's life! There is no longer any need to repeat everything with each new call, as the attendant already has prior knowledge of the situation, which makes the problem-solving process much faster, more practical and, most importantly, through the service channel chosen by the customer. This is because Evolux CX is not limited to voice calls only; you can use it to deliver omnichannel service , offering greater convenience to your customer.
Inácio is an accountant who works from home, meaning that if the internet doesn't work, his performance suffers. Determined to resolve this issue, he decided to contact the service provider. However, since he was already familiar with the quality of customer service there, he knew that the process wouldn't be easy.
meme flork smiling and holding a coffee to prepare to call customer service center
So, we invite you to follow this saga and do as Ignatius did, who took his coffee and lit a candle to begin his pilgrimage towards solving the problem.
Are you ready to experience this drama with a happy ending?
Let's go!
Attempt #1 to solve the problem
Armed with patience and hope, Inácio called the customer service sri lanka mobile phone number department of his internet provider. For about 5 minutes, he listened to the annoying music of the waiting line, until he was answered by operator João, who requested his registration data, quoted the protocol number and, finally, asked the reason for the call. As expected, operator João said that he could not resolve the issue and, therefore, the customer would be forwarded to another department.
flork meme with expression of frustration due to bad experience with customer service center
When he was answered by the second operator, named Cláudio, Inácio had to provide his details and problem again.
At this point, our friend thought his issue was about to be resolved, until… guess what? The call was disconnected!
Attempt #2: breathe, inhale, don't freak out!
Inácio took a deep breath and called again, but he had to start all over again: he waited in line, received a new protocol number, provided his details and explained the problem he was experiencing, only to be transferred to another department and have to repeat the whole process. That loop that you have probably already experienced.
flork meme with angry expression because of bad experience with customer service center
He kept trying to solve the problem, but each attendant seemed to treat his problem as if it were the first time they had heard about it. Inácio's frustration grew with each passing moment, as he found himself trapped in the maze of the customer service center, being thrown from one department to another. Finally, he found a way out and was able to schedule in-person technical assistance, as it was determined that his modem needed to be replaced.
Phew! What an unpleasant experience! At one point, Inácio even considered canceling his plan, but just thinking about going through this maze again, he decided to leave it for another time. One thing is certain: he will not recommend this company to anyone.
Situations like the one Inácio went through are irritating and many customers face them on a daily basis. In addition to the frustration and waste of time for the consumer, the image of the service provider is damaged. This happens because companies with high call demand do not use tools that help organize contact center data and calls.
But what if we told you that there is a solution that makes this experience much more pleasant? The Evolux CX could make all the difference in the service provided to our beloved character, Inácio.
With Evolux CX technology, the history of calls made by the customer is recorded and stored. Therefore, when the customer needs to contact you again, all the information is already available to the operator who will assist them.
Just imagine how much easier this makes the customer's life! There is no longer any need to repeat everything with each new call, as the attendant already has prior knowledge of the situation, which makes the problem-solving process much faster, more practical and, most importantly, through the service channel chosen by the customer. This is because Evolux CX is not limited to voice calls only; you can use it to deliver omnichannel service , offering greater convenience to your customer.