At its core is a shareable survey form. You'll find fields to tag support agents and emoji ratings for customers to rate agents' friendliness, clarity, and resolution quality. A handy "yes/no" question at the top indicates whether the issue has been resolved.
All collected feedback flows into several views. The List view displays all customer responses and sorts them based on whether their issues have been closed or not. Meanwhile, the Dashboard view provides a snapshot of knowledge ratings for a quick overview of the quality of the reviews.
You can use ClickUp Chat to engage in real-time conversations with your vp manufacturing production email list support team about feedback trends. This opens the door to immediate brainstorming on how to address customer concerns.
And the best part? Chat lets you turn any message into an actionable, trackable task with a single click. It brings your work and conversations together in one platform, and makes it easy to follow up!
Ideal for: Customer support teams looking to identify gaps in their service response quality
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5. ClickUp Form Template
ClickUp Form Template
The ClickUp Form Template is a versatile survey tool for all your data collection needs.
The template features a shareable registration form with custom introductory questions. It also allows your target audience to upload files directly from their devices or cloud storage (like Google Drive), making it easy to collect documents like ID photos.
The “Summary” List view shows collected data organized and color-coded by status, and the “Stages” Board view provides a snapshot of where each item stands in the review process. Each task card includes key details, so you don’t have to switch between tabs looking for information.
Ideal for: Research teams wishing to organize the registration of participants in studies