Benefits of Using a WhatsApp Bot in a Bank

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Customers can reach your business any time of the day and resolve their pains with a WhatsApp chatbot. This is especially helpful for anything that needs quick action, such as blocking an account in case of debit card theft.

Quick Responses
With a bot, you can handle unlimited customer inquiries simultaneously. Customers don’t need to stay on the phone for long to speak with a customer support agent. There is no need to wait in long lines and fill up lengthy forms. Everything is at the tips of their fingers.

Better Efficiency & Lower Cost
Many standardized, repetitive processes can be automated with a WhatsApp chatbot. This way, you free up some time for your team members. Instead, they focus on activities that require human intervention and personalized service.

Higher Conversion Rate
Your bank can simultaneously handle unlimited customer inquiries with a WhatsApp chatbot. This means customers don’t need to wait long and your bot could guide them from the first touchpoint until they bangladesh whatsapp phone number make a purchase. In other words, your WhatsApp bot increases your conversion rate.

How to Use WhatsApp Chatbots in Banking
Banks have been implementing chatbots in their apps to help their customers self-serve. Customers can benefit from those chatbots in various ways, like getting payment reminders, retrieving transaction history, and many more.

But what about the potential customers who don’t have the bank’s app on their phones yet? How could they get their answers quickly? A WhatsApp chatbot is a perfect solution to this problem.

Organize Customer Service Inquiries
When people enter a bank, the first thing they do is stand in line and wait for their number to be called before they can meet a customer service agent.

A bot could do the same thing but better. Before assigning an agent, bots can gather information about the customer and build a profile. This will speed up the process and help find the most relevant person for the client’s needs.

Automate Lead Qualification
For things like loan qualification and insurance quotes, banks need to gather specific information about their prospects to see if they qualify. You can design a bot to ask prospects relevant questions and if they pass the first screening stage, an agent from your team could reach out to them for more specific qualification checks.

For example, if a potential lead is looking for a home loan, your bot could ask them about their age, salary history, desired home price, and credit history to see if they meet the prerequisites. If they do, then an agent from your team could guide them further.