When choosing a call center with payment

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In fact: Unfortunately, reality is cruel. for an order or sales, the customer in most cases is not interested in the origin of the lead, discussing the terms of the contract and focusing only on its cost. It is not surprising that the leads obtained in such a project stubbornly do not want to convert into clients. It is unpleasant to write about this, but there are unscrupulous representatives among call centers. Leads are bought and sold from one call center to another; resold simultaneously to several clients; operators "press" the subscriber so that formally he fits the category of a lead, although it is obvious that he will never be interested in the offer.

Solution: Such risks can be avoided. Always request online and daily reports from the call center so that you can clearly see the operator's work. Work on "fresh leads", this will increase conversion canada mobile number and make sure that the subscriber is interested in your offer. Listen to the recordings and, if necessary, adjust the scripts to get truly interested potential clients, and not "victims of operator skill". Myth Paying for results saves time Well, it would seem that it would be easier to pay for the required number of leads, and how the call center got them is its problem.



Down with discussions, meetings, research and other boredom! In fact: Many companies are tempted by this prospect - to leave everything to the contact center with payment for results, and work only with ready-made contacts. Let's leave out the unscrupulous schemes. A completely decent call center, working honestly and diligently to generate leads, may not achieve the required result and bring losses to the customer that are not obvious at first glance. Firstly, an unsuccessful script mentioning the customer company will, at best, not interest the subscriber; at worst, it will cause negativity.