In an organization that prides itself on putting the customer at does thailand use telegram the center, listening should not be passive or exclusively the responsibility of the sales team, but should involve all members. Other departments, such as technical staff, logistics, customer service and quality, also deal with customers, suppliers and competitors at other times in the journey, where obtaining information can be more natural and highly useful.
what their vision is, receiving ideas from their own mouths... is invaluable. If we also implement it with digital listening (Google Analytics, Social Networks, etc.) the value grows exponentially.
In addition to the data provided by Google Analytics, we can also obtain information about my client's B2B2C customer, suppliers, associations, etc. There are many sources at our disposal if we are clear about what we should pay attention to.