How to improve customer sentiment

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Lexalytics
Lexalytics is a text analytics platform that helps you malta b2b leads analyze sentiment by examining customer feedback across multiple channels. It evaluates the tone and emotion in the text to determine the sentiment behind customer opinions.

MeaningCloud
MeaningCloud offers sentiment analysis by processing multilingual content from various channels. It breaks down feedback into sentiments associated with specific topics or attributes of your products and services.

Analyzing sentiment is just the beginning. You also need to know how to make customers fall in love with your brand.

Improving customer sentiment requires a strategic approach to evaluating customer experience and taking advantage of AI customer service tools. Here’s what to do:

Define the scope
Before you can improve sentiment, you need to know where to listen. Are your customers voicing their opinions on X (formerly Twitter), reviewing on Google or asking questions on live chat?

Pinpoint these channels and decide if there are specific regions or languages that need attention. For instance, if your product is hitting a new market, you’ll want to tune into that area’s local review sites and social platforms.

Defining the scope provides a targeted area for your efforts so you don’t cast too wide a net and dilute your impact.

Monitor the sentiment
Next, use sentiment analysis tools to continuously monitor these channels.