To simplify this process, each order

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So, the main features of robotic calls for service centers: Lead generation. The voice robot attracts new clients, identifies the need for the services of the service center and, if necessary, connects with a live operator. Processing incoming calls. The voice robot can consult the caller, accept orders for repair of this or that equipment, find out all the necessary information and enter it into the CRM. Reminders. Robotic calls can be used to notify the client about the completion of diagnostics or repairs and the readiness of their equipment for delivery. Surveys. The voice robot can call customers after their requests to the service center to find out if they are satisfied with the services provided. The survey results can be entered into a report for convenient analysis. How a service center can use SMS messaging If the SMS mailing for the electronics repair service center is well thought out and properly organized, then, like robotic calls, it can give good results.



A correctly chosen reason and a timely australia phone number list sent SMS is not just advertising, but also a good way to win over customers. There are at least 5 situations in which the service center should send SMS: Receiving orders. can be assigned a number and sent to the customer in a message. Then the number will always be at hand, and he will be able to check the status of the order. Notification of the order progress. If the repair is carried out in several stages, you can inform the customer about the progress. This is especially important when the work is complex and takes a long time. The customer will not worry, and he will not have to call the service center. Order readiness. The most common reason for sending an SMS to a customer is the completion of repairs.



When the work is finished, it is worth informing the client about it right away: he will definitely be happy, especially if he has been waiting for a long time. Surveys. Using SMS, you can receive feedback from customers who have applied for services at a service center in Russia. The main thing is that the response SMS is free for the customer. Promotions. Discounts, personal and unique offers can be communicated via messages. Expert commentary: it is better to treat bonuses and promotions as auxiliary promotion methods. Once potential clients get used to them, they will always wait for promotions and will start postponing repairs. Bonuses should be periodically added to SMS mailings for a service center for repairing electronics and household appliances, which will help stimulate sales growth. The most effective are discounts on repairs, free delivery, and a gift in the form of an accessory for equipment when applying for a certain service.