My Board

Mechanism: In B2B, losing a client is far more costly than in B2C due to higher acquisition costs and longer contracts. Strong customer service significantly improves retention, which then frees up marketing/sales resources to pursue truly new business rather than replacing lost ones.
CS Role ...

Utilize Social Media: Social media platforms like Facebook, Instagram, and Twitter are excellent tools for reaching a large audience of potential customers. Create engaging content and run targeted ads to capture the attention of your target demographic.

Offer Incentives: Consumers are more likely ...